customer service - VibeWire Magazine

Update: Alaska Airlines Replaces Fish That Spoiled After Diverted Flight

The carrier reportedly said it is working with the affected passengers to make it right.

Airlines perform better financially when their pilots act personably.

Around 70% of calls received throughout a six-hour period are reportedly intended for the US legacy carrier.

The study’s results show that Delta is the top North American airline in overall customer satisfaction, while Southwest wins in economy service.

The study’s results show that Delta is the top North American airline in overall customer satisfaction, while Southwest wins in economy service.

The issue arose after Air New Zealand suspended its Chicago-Auckland service.

It seemed to be an open-and-shut case, but Air Canada insisted it was not liable for what its chatbot said.

The airline first introduced the feature late last year.

The traveler said the clothing item was not “lost & found” but rather “lost & burned.”

The carrier will dwindle its Customer Success team by more than half this Spring.