Category: Subsea Cable Systems

Jul 18, 16:45 UTCResolved – We have now received all-clear from vendors for the repair that was completed in the first two weeks of July as expected.The cable system was down from:2024-02-24 09:51:05.014949until:2024-07-12 14:14:29.702036Jul 12, 14:30…

Feb 29, 20:39 UTCResolved – Cable system is now online.HK issues should now be resolved, if any further problems exist please contact NOC.Feb 26, 00:20 UTCUpdate – Repairs for this have now started and are expected to be finished on the 1st to 2nd of …

Jun 1, 01:22 UTCResolved – All clear notice has been given.Cable now back in service.The total outage for this was from:2023-10-12 14:44:54.408320 UTCto:2024-05-31 07:28:28.503614 UTCMay 30, 23:36 UTCUpdate – The cable has come back up now, the repai…

Mar 5, 06:27 UTCResolved – All faults now repaired, ship has departed.Feb 26, 00:19 UTCUpdate – The final maintenance is expected to start on this link tomorrow, 27th of Feb and complete on roughly the 4th of March.We do not expect latency increases …

Feb 12, 17:30 UTCCompleted – The scheduled maintenance has been completed.Feb 11, 05:30 UTCIn progress – Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb 11, 02:44 UTCScheduled – We are initiating emergency main…

Feb 11, 02:06 UTCResolved – This incident has been resolved.Dec 17, 17:38 UTCIdentified – Capacity is restored at this time.The events surrounding this were not cable related, but still supplier related. We will provide an update surrounding how this …

Feb 11, 02:05 UTCResolved – This incident has been resolved.Jan 15, 11:00 UTCUpdate – Equinix CH1 has deployed portable chillers over the last few hours (with more on the way), causing a steady decline in temperature.Nevertheless, current temperatures…

Dec 31, 00:30 UTCResolved – This cable is now back in normal operation.Dec 15, 18:15 UTCUpdate – The cable fault impacting 3 fiber pairs occurred on 22nd Feb 2023 approximately 30km from Hong Kong Cable Station. A second service-impacting shunt fault…

Dec 15, 18:09 UTCCompleted – The scheduled maintenance has been completed.Sep 18, 16:31 UTCUpdate – Changes are now largely complete around the world with some limited changes still to be made. Customers in those specific sites will be contacted direc…

Oct 24, 05:29 UTCResolved – The cable system issues have been resolved, and express pathway connectivity has been successfully restored between Los Angeles and Tokyo.Oct 13, 04:30 UTCIdentified – We have observed an outage on the Jupiter submarine cab…