Category: Subsea Cable Systems

Feb 11, 02:06 UTCResolved – This incident has been resolved.Dec 17, 17:38 UTCIdentified – Capacity is restored at this time.The events surrounding this were not cable related, but still supplier related. We will provide an update surrounding how this …

Feb 11, 02:05 UTCResolved – This incident has been resolved.Jan 15, 11:00 UTCUpdate – Equinix CH1 has deployed portable chillers over the last few hours (with more on the way), causing a steady decline in temperature.Nevertheless, current temperatures…

Dec 31, 00:30 UTCResolved – This cable is now back in normal operation.Dec 15, 18:15 UTCUpdate – The cable fault impacting 3 fiber pairs occurred on 22nd Feb 2023 approximately 30km from Hong Kong Cable Station. A second service-impacting shunt fault…

Dec 15, 18:09 UTCCompleted – The scheduled maintenance has been completed.Sep 18, 16:31 UTCUpdate – Changes are now largely complete around the world with some limited changes still to be made. Customers in those specific sites will be contacted direc…

Oct 24, 05:29 UTCResolved – The cable system issues have been resolved, and express pathway connectivity has been successfully restored between Los Angeles and Tokyo.Oct 13, 04:30 UTCIdentified – We have observed an outage on the Jupiter submarine cab…

Oct 23, 18:11 UTCResolved – This incident has been resolved.Oct 23, 15:03 UTCMonitoring – Starting at 2023-10-23 14:49:49 UTC, we observed a sequence of link flaps affecting both our primary and secondary connections between Brisbane and Sydney. This …

Oct 12, 15:27 UTCResolved – This incident has been resolved.Sep 12, 15:08 UTCInvestigating – In the wake of our ongoing global maintenance, we’ve identified some challenges related to IPv6 in Amsterdam and Frankfurt. Our dedicated team is fully aware …

Sep 28, 02:35 UTCResolved – This incident has been resolved. We will be reviewing the incident with our wave providers.Sep 27, 14:02 UTCMonitoring – We have successfully redirected traffic through an alternative backup path and are actively monitoring…

Sep 23, 22:00 UTCCompleted – The scheduled maintenance has been completed.Sep 23, 16:00 UTCIn progress – Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep 23, 06:46 UTCScheduled – Due to unforeseen delays, the or…

Sep 23, 00:00 UTCCompleted – The scheduled maintenance has been completed.Sep 22, 14:00 UTCIn progress – Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep 22, 07:51 UTCScheduled – We have scheduled emergency main…