On average, the Flying Kangaroo took 97 days to finalise a customer complaint last year, compared to 19 for Rex, 18 for Jetstar and 16 for Virgin Australia. Qantas says it has since improved its time to 15 days in the second half of last year and 11 da…
By law, if a flight in New Zealand is cancelled or delayed for reasons within the airline’s control, passengers may have a right to a remedy, including refund or compensation. According to a statement from Jetstar, its ability to provide these remedies…
New BITRE figures released by the Department of Transport also revealed, industry-wide, just 72.5 per cent of flights departed on time in July.