Rail freight operator Pacific National recently faced the challenge of maintaining a workforce that could deliver end to end facilities management of their site at Cook an isolated and remote location in South Australia.
With significant operations spanning the country, Pacific National required a solution that delivered the highest levels of reliability while maintaining superior levels of quality control and cost efficiency.
The challenge was Pacific National needed a partner capable of delivering on the operational needs of their site, while managing the complexities and unique set of challenges of a remote and isolated workspace.
To address the challenge, Olinga Services implemented a comprehensive strategy that included mobilising an elastic and directly contracted workforce to manage the site at Cook and provide clear lines of communication and oversight to Pacific National.
This was achieved with targeted recruitment, site specific training, safety and risk minimisation strategies as well as the implementation of proprietary staff management systems including real time monitoring and site reporting of the delivery of services.
Some of the key solutions provided by Olinga Services included;
- a directly employed workforce, which provided reliability and improved service outcomes due to the ability to properly train and directly manage staff
- use of technology to provide real time reporting and tracking of task completion for key stakeholders without needing to be onsite
- site specific training for all staff so they are qualified to safely carry out the services required when deployed to site along with mental health awareness training to ensure a focus on staff wellbeing whilst working in remote conditions.
Olinga Services approach has delivered improved service outcomes with zero downtime as well as positive feedback and increased oversight for Pacific National across the location at Cook through real time reporting and application of online systems.
This case highlights how businesses in the rail and public transport sector can overcome significant operational challenges with the right strategy and solutions. The success of this demonstrates how its services can be effectively tailored to meet specific organisational needs and deliver cost effective and measurable results.
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