For those of us who routinely fly, it may be easy to forget an extremely important part of airport operations. Ramp operations, which are often overlooked or completely ignored by the average passenger, are some of the most essential elements of any flight’s pre-departure and post-arrival routine. Ramp operations is an extremely vague term, one which can involve everything from loading and unloading the aircraft, to towing them around the airport during taxi or even catering the plane, according to the Civil Aviation Authority.