Over the last 12 months, Chiltern Railways has recovered more than £400,000 of lost revenue from 3984 fare evasion cases.
The rail operator said that fare evasion results in less money being available to improve the railways, and that it has a responsibility to strongly pursue those who don’t buy a ticket before they board with the intention of not paying a valid fare.
Across nearly 4000 cases, common instances of not having a valid ticket for travel included adults misusing rail cards or carrying child tickets. Some cases also involved ‘short-faring’, where tickets are only purchased for a shorter leg of the trip to avoid paying for a full journey.
Fare evasion is a criminal offence, and Chiltern Railways added that some of these cases have gone to court, resulting in criminal convictions and significant court costs.
The highest single case of revenue collection over the past twelve months was £15,000. After a thorough investigation by Chiltern Railways, a settlement was reached with a customer who bought short tickets over 350 times.
To crackdown on would-be fare dodgers, Chiltern has launched its ‘Buy Before you Board’ campaign, with posters present at stations and vinyl floor signage before ticket gates, reminding customers that travelling without a valid ticket is a criminal offence.
The operator has also recently purchased new scanning equipment for ticket barriers that gives more information about whether a journey was bought with a railcard.
Railcard misuse is an increasing issue, and the new equipment allows station teams to check the existence and validity of railcards before customers exit the station.
It is expected that this equipment will mean more revenue is recovered to reinvest in the railway in conjunction with the Buy Before you Board campaign and an increased visibility of revenue protection teams across the Chiltern network.
In January 2023, following a national consultation by the Department for Transport, an increased penalty fare of £100 was introduced across the country’s rail network.
Chiltern Railways added that customers can always purchase tickets on its website or app ahead of travelling, as well as at stations. For further information on the Buy Before you Board campaign, customers can visit https://www.chilternrailways.co.uk/buybeforeyouboard.
Tony Baxter, Operations Director at Chiltern Railways, said: “We have done some excellent work over the past 12 months recovering money from those who don’t buy valid tickets for our trains, but we know that there is still more to do.
“Our new campaign and ticket scanners will increase public awareness of our work in combatting fare evasion, while also deterring would-be fare dodgers from taking money out of the system. We are also increasing the number and visibility of our mobile revenue protection teams, meaning customers will see more Chiltern staff checking tickets.”
“Fare evasion is a criminal offence and means there’s less money available to improve the railway for paying customers. We know that the vast majority of customers board with a valid ticket, but we are committed to strongly pursuing those who don’t.”
