The Scandinavian – Mediterranean (ScanMed) Corridor yearly report shows worse customer satisfaction for 2024. Those results might be surprising, considering that performance improved.
With a 30-minute threshold, destination punctuality on the ScanMed Corridor improved from 47 per cent to 52 per cent in 2024. In terms of origin punctuality, there was a decline of a single percentage point. The corridor organisation identifies a number of common reasons for delays: track occupation, train formation, driver and locomotive changes, and lastly, construction work.
The performance improvement was a welcome development, because 2023 was a low point in the corridor’s history.
Customer satisfaction
Despite the upswing in punctuality, customer satisfaction fell significantly. In its report, the ScanMed Corridor points out that it had a fairly low number of respondents, which may not be representative of its entire customer base. However, the decline is noteworthy nonetheless. ScanMed recorded a satisfaction drop of 47 per cent (from 77 to 30 per cent). Meanwhile, the share of respondents that are “slightly satisfied” grew from 15 per cent to 40 per cent, and unsatisfied respondents now amount to 30 per cent (up from 8 per cent).
The corridor’s customers are relatively enthusiastic about the C-OSS (Corridor One-Stop Shop) service, which facilitates train path management and is the single point of contact allowing applicants to request and receive answers regarding infrastructure capacity for international freight trains. By contrast, they were not satisfied with train performance measures and the corridor’s commercial offer.
Capacity grows, demand falls
The ScanMed corridor grew its capacity for 2025 thanks to fewer temporary capacity restrictions. In 2024, it offered 10,9 million Pre-arranged Path (PaP) kilometres. For 2025, ScanMed has 13,5 million kilometres available. Despite the bigger capacity, the corridor has not seen a rise in the requested PaP capacity for the year. Rather, there is an 8 per cent drop compared to 2024.
The corridor sells capacity on so-called Pre-arranged Paths. These are train paths that the corridor’s infrastructure managers determine ahead of time. Capacity is allocated in the preceding year, which is why data for 2025 is already available.
