Train operator Northern has unveiled a new facility aimed at assisting disabled passengers at forty of its stations.
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ORR proposes change to redress policies when booked assistance fails disabled passengers
- Guest authors
- May 6, 2025
- 0
The Office of Rail and Road (ORR) says redress claims for failed rail passenger booked assistance should always be assessed on a case-by-case basis, rather than based on ticket price, in a letter sent to the rail industry which seeks views on the proposal. When assistance is delivered, it is usually done well, however there […]