Eurostar has announced flexible fares across all travel classes are now ‘the standard’ between Europe’s most loved cities.
Following the launch of Eurostar new website, app and rewards programme in October 2023, the organisation has said that customers can now enjoy an even simpler, more seamless and unique experience. All customers will now enjoy a premium proposition in terms of refunds and exchanges in all travel classes for European travel.
From November, travel classes will also be consistently named to align across Eurostar’s expanded five-country network which includes the UK, France, Belgium, the Netherlands and Germany as: Eurostar Standard, Eurostar Plus and Eurostar Premier.
New travel classes and maximum flexibility
Standard, Standard Premier and Business Premier classes on cross-channel routes and Standard, Comfort and Premium classes on Continental routes will be replaced by three new unified travel classes:
· Eurostar Standard offers a flexible, fast and sustainable way to travel within Europe, city-centre to city-centre. Light refreshments and drinks remain available to purchase from the Eurostar café on cross-channel and continental routes.
· Eurostar Plus offers flexibility, extra comfy seating, more workspace and a light meal and on-board drinks service on cross-channel routes.
· Eurostar Premier offers extra flexibility, all-day boarding guarantee, exclusive lounge access, a premium food experience and a dedicated priority lane on cross-channel routes.
As before, Eurostar tickets come at no extra cost in all classes of travel. Customers can therefore still benefit from a generous baggage allowance with no luggage fee, no seat booking fee, a free Wi-Fi and a charging point at every seat.
Additionally, a new aftersales policy will further enhance the customer experience for all travellers offering the highest degree of flexibility to meet their needs.
Customers travelling in Eurostar Standard and Eurostar Plus can exchange their ticket without any exchange fee and as many times as needed until just one hour before departure and ask for a refund until 7 days before departure*.
Customers in Eurostar Premier can exchange or refund their tickets, without any fee up to two days after their departure**.
Sales for Eurostar’s new travel classes opened on 23 April for travel from 4 November onwards. The new aftersales policy takes immediate effect from 23 April***.
Customers can manage changes and refunds directly via the Eurostar app, offering an easy self-service option.
Matthieu Quyollet, Chief Business Development & Integration Officer said: “Eurostar is setting new standards for international travel by providing the greatest flexibility, clarity and comfort to customers looking to enjoy Europe in the most sustainable way. The new aftersales policy across all of Eurostar’s travel classes means that all customers can now take advantage of more flexibility and choice than ever before and enjoy a unique travel experience for their summer holiday or autumn break.”
* Refundable with 25€/£25 per person and per leg up to 7 days before departure and applicable for travel from the 23rd of April. Exchanges are fee-free but there may be a difference in fare to pay if the new fare selected is more expensive.
** Refundable without any fee up to 2 days after departure and applicable for travel from the 23rd of April.
*** For Standard, Standard Premier and Comfort classes. New aftersales conditions for Eurostar Premier will start from 4th of November.
