dBD Communications has earned its ISO 9001:2015 re-certification effective immediately. The official certification reflects dBD Communications’ dedication to delivering technological excellence by applying the highest standard of quality assurance throughout all its processes, including research and development, product testing, delivery, support, and customer service.
“Quality assurance is the responsibility of every dBD Communications employee,” said David O’Connell, dBD Communications’ Managing Director. “Our mission has always been to bring to market cutting-edge, state-of-the-art products that truly meet the needs of our customers. At the same time, we have always been committed to providing the best customer service possible. In earning this certification, we are driven to not only adhere to our already high-quality assurance standards, but to continually improve upon them.”
Developed and overseen by the International Organisation for Standardisation in Geneva, Switzerland, the ISO 9001:2015 Quality Management Systems certification is the latest iteration of ISO 9001 (which was previously updated in 2015). It is made up of seven Quality Management Principles (QMPs): Customer Focus, Leadership, Engagement of People, Process Approach, Improvement, Evidence-based Decision-making, and Relationship Management.
David notes that adhering to these principles helps dBD Communications define and implement a robust system that is repeatable and measurable. “This helps us deliver high-quality products, solutions and services, by improving processes and driving improvements.”
ISO 9001:2015 certified companies must continue to fulfil the strict guidelines pertaining to the processes involved in each of these categories to retain certification.
“This achievement stands as a testament to the dedication and devotion of all our staff” David states in closing.
For more information about the company, email sales@dbdcommunications.co.uk.
