May 19, 10:27 UTC
Resolved – The incident has been resolved. The link has remained stable during our precautionary monitoring period, and our vendor has confirmed that the applied fix has fully rectified the issue.
May 18, 14:40 UTC
Monitoring – Our vendor has indicated that the outage was caused by a transmission equipment failure. They have implemented a fix, and we have observed that the link has been restored. Traffic will automatically reroute over this path again.
We will keep this issue open and will continue to monitor until we receive complete confirmation this issue is resolved.
May 18, 09:47 UTC
Investigating – We have detected a fault in the Unity cable system, impacting direct connectivity between Los Angeles and Tokyo. Our backbone has automatically rerouted traffic, customers may experience higher latency between these two regions.
We have contacted our supplier and will provide updates as soon as more information becomes available.
