Qantas averaged almost 100 days to address complaints in 2023

By law, if a flight in New Zealand is cancelled or delayed for reasons within the airline’s control, passengers may have a right to a remedy, including refund or compensation. According to a statement from Jetstar, its ability to provide these remedies…

The dramatic development comes hours after the airline suspended all of its flights and weeks after a rash of speculation about the future of the airline.