What Auckland Transport could learn from a ferry company

In the ongoing daily tribulations of many Auckland public transport users, a move by the biggest ferry operator Fullers360 is food for thought. \
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Auckland Transport (AT)’s public transport bus, train and ferry services face the same issue as Fullers’ Waiheke Island run, a persistent driver shortage which has left weekday bus services 2000 trips fewer than a year ago.

Fullers’ Waiheke Island run is a purely commercial service running outside of public transport contracts, and faces huge queues of daytrippers on weekends, with emptier vessels off-peak.

All of that happens in a time of crew shortages which has constrained sailings and increased cancellations.

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