8,000 queries to Northern’s WhatsApp services answered by AI in last 12 months Posted on July 16, 2024 by Guest authors In the first 12 months since customer queries to train operator Northern were answered through a WhatsApp group it has received 8,000 messages.
Lancashire Lytham Network Northern Extra ticket checks for fans travelling by train to Lytham Festival Guest authors July 1, 2024 0 Extra tickets checks in place for festival-goers arriving by train for Lytham Festival.
Metro Network Nexus Rail News Tyne and Wear Tyne and Wear Metro Tyneside video Famous Johnny Cash song reworked with Geordie lyrics Guest authors August 25, 2024 0 A new Geordie version of the classic country music song ‘I’ve been everywhere’ has been released with its inspiration coming from the Tyne and Wear Metro.
London North Eastern Railway Network video Social media abuse against railway staff highlighted in video Guest authors June 30, 2024 0 Video release coincides with World Social Media Day.
In the first 12 months since customer queries to train operator Northern were answered through a WhatsApp group it has received 8,000 messages.